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About

P. J. Ford & Associates Ltd

P. J. Ford & Associates Ltd was established in 1989 as a marketing consultancy to the international office products industry. Over the years the business has evolved into a mail order business and now trades from five main websites:

 

www.mrpen.co.uk             
This is our largest site and sells quality writing instruments.
www.timecell.co.uk            
Our original site selling pocket watches and selected wrist watches.

www.stjameses.co.uk
Luxury gifts including watches and pens.

www.timecell-batteries.co.uk 
Hearing aid batteries at discount

www.stampo.co.uk             
Rubber Stamps

 

The company is family owned and operated and heavily service biased.

TROPHYLUX 

P. J. Ford & Associates Ltd
PO Box 157
Ruislip
HA4 7ZJ

Tel: 01895 672537  Fax: 01895 634748 Email: info@mrpen.co.uk
Customer Service Lines Open 7 Days a Week. All calls at standard rate.
Monday to Saturday 9.30 am to 5.00 pm GMT, Sunday until 12.00 Noon

The majority of Trophylux customers place their orders on-line and pay for purchases in our secure payment area. You can also place orders via our customer service telephone number (above) please have you credit/service card details to hand.

Trophylux accepts Mastercard - Visa - Solo - Switch and American Express 

Customers can place orders by post to the address above. All orders must be accompanied by a cheque or postal order made payable to

'P. J. Ford & Associates Ltd'

Complaints Procedure

Trophylux will respond to any customer complaint within 24 hours from the receipt of such a complaint.

It is vital that engraving instructions are entered correctly. Orders by telephone will be confirmed. Engraved items cannot be returned for refund or alteration where the customer has submitted incorrect information. This also applies to misspelled names and words.

Delivery

Trophylux has a policy of dispatch within seven days of order. If dispatch expectation is longer than seven days the customer will be informed by email.