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Terms
TERMS of BUSINESS
It is important to note that for both customer security and the verification of a transaction that the following information is provided at the checkout.
  • The actual cardholder's address including the house number and postcode.
  • The delivery address if different from the cardholders address.
  • In addition to the main card number the card three digit security code to be found on the back of the credit or debit card or on the face of American Express cards.
  • Engraved products cannot be returned for refund.

We regret that we are unlikely to process transactions where the above information is either inaccurate or omitted.

IMPORTANT
Orders to be sent to an address other than the cardholder's address may be declined at our discretion.  If you have a specific reason for the use of an alternative delivery address it would be helpful if you telephone your order rather than ordering on-line. Telephone orders to 01895 672537.

 

Important Notice on Credit Card Processing
from this Website

Our credit card processing secure server facilities are provided by Globecharge. The actual processing is carried out on an electronic terminal which removes the risk of order duplication. Fraudulent transactions are also rare because credit/debit card detail is verified against the cardholder's postcode, house number and security code. If we have a concern as to the origins of a transaction we undertake a full name and address clearance with our card processing provider. Attempted fraudulent transactions are checked and investigated by 'CardAware'.

Terms of Business

All prices quoted exclude VAT. Awards are dispatched by courier or post. Delivery is free in most cases, where delivery is charged this is stated clearly. We fulfil orders within 14 days from date of receipt but most are dispatch within 7 days.  .

We regret we can only accept export orders by special arrangement.